Your satisfaction is our number one priority. If you are not completely satisfied with the products you receive from Cottage Woodshop, please let us know and we will do everything possible to resolve any issue asap! If any item arrives damaged, we will send a replacement quickly. The replacement will be sent to you at no additional cost. We may need a photo of the damage in order to file a claim with UPS.
If returning a product for certain reasons such as dissatisfaction, the return shipping costs will be the customer's responsibility. Once we receive the iem(s) back in original condition, we will issue an immediate refund for the original purchase cost of the items(s). In most cases, we are not able to refund the original shipping charges.
If you simply change your mind about the purchase and contact us before the order is shipped, we can issue a full refund to you including shipping charges.
Please contact us if there is a problem with your order and we will do everything possible to resolve the issue ASAP.
PLEASE NOTE: Because our woodcuts are made from varying wood, depending on the availability at the time, you may find small character traits or distinctions in our wood. But, we will never compromise the structure, strength, or the overall quality! We carefully inspect each and every unit we ship out. So, shop with confidence, knowing you will receive a quality product at a fair price.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
For your security, we use Stripe payment processing for all credit card authorization. Stripe is one of the safest and largest payment gateway systems on the internet. OrganizeMore is fully certified under the PCI Compliance guidelines for online merchants.
We gladly accept PayPal for online payment processing. PayPal is an industry leader for ease of purchase, convenience, and security. Please make sure to select the correct shipping address within your PayPal account when you checkout.
Checks or Money Orders
We can accept business and personal checks, and money orders for purchases. Please allow a few extra days for payments to clear thru the banking system. To purchase with this method, we ask that you simply enter the desired items in your online shopping cart. Then add your shipping zip code. This will allow UPS or USPS to calculate the correct shipping amount based on your location and the items you are purchasing. Then, simply print out that page and include it with your payment as well as a contact phone number and email address and mail it to us (please send us a note to let us know so we can watch for the envelope to arrive). Your email or phone number will only be used in case we would need to contact you with any questions. Plus, we can let you know your payment arrived safely.
We keep your personal information private such as names and address, phone number, and passwords. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Any credit card information is kept secure by Stripe, America's leading credit card processing gateway for internet commerce. We never receive any type of personnel credit card information at Cottage Woodshop. This provides you the absolute safest environment possible for purchasing online with us. Also, we do not have the ability to accept or decline a card for lack of funds, etc.. All authorizing is determined by Stripe.
Purchases made thru PayPal is kept secure by PayPal's security system. We do not receive any private information from PayPal regarding customer information. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cottage Woodshop site. You may unsubscribe from our emails by following the unsubscribe instructions in any email you receive from us. We DO NOT ever share your email information with anyone for any reason. We DO NOT spam.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Processing and shipping generally takes between 5-7 business days. In times of unusually high order volume, shipping may be delayed somewhat. We will inform the customer of those instances as they occur.
Product Usage Disclaimer
The purchaser assumes any and all responsibility for determining suitability of all products sold by Cottage Woodshop for their specific use. Cottage Woodshop assumes no liability for any injury or damage resulting from the use or misuse of products sold, given away, or supplied in any other way by this company.
Cottage Woodshop ships all orders by ground methods. The customer receives an email with a tracking link once a shipping label is created. Cottage Woodshop prefers USPS and UPS. We reserve the right to select another carrier if necessary and provides a better service to the customer. We cannot guarantee when an order arrives. Consider any shipping or transit time offered by Cottage Woodshop or any other parties as only an estimate.
In the event a product is listed at an incorrect price due to a typographical or input error, Cottage Woodshop reserves the right to refuse or cancel any order placed for product(s) listed at the incorrect price. Cottage Woodshop shall have the right to refuse or cancel any such order whether or not the order has been confirmed or customer's credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Cottage Woodshop shall immediately issue a credit back to your card in the full amount of the incorrect price/ total.